Privacy Policy

Welcome to Mod Pizza (referred to in this document as "we," "us," "our," or "the Company"). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website at modpizzameal.click, place orders, interact with our digital platforms, or otherwise engage with our food services. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all visitors, registered users, customers, and individuals who interact with Mod Pizza through our website, mobile platforms, promotional communications, and any related services we offer, including online food ordering, loyalty programs, and customer support channels.

1. Company Information and Contact Details

The data controller responsible for your personal information under this Privacy Policy is:

For all privacy-related inquiries, data requests, or complaints, please contact us directly at [email protected]. We aim to respond to all privacy-related communications within thirty (30) calendar days of receipt.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact our customer service, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address (including street address, city, state, and ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password (encrypted)
• Profile preferences and dietary information you voluntarily provide

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to complete your transaction. This may include credit or debit card type and last four digits, billing address, and transaction history. Please note that full payment card numbers are processed and stored exclusively by our PCI-DSS compliant third-party payment processors and are not stored on our systems.

2.3 Order and Transaction Data

We collect information about your orders, including:

• Items ordered and customizations
• Order date, time, and frequency
• Order value and payment method
• Delivery or pickup preferences
• Special instructions or requests
• Loyalty points earned and redeemed

2.4 Usage and Behavioral Data

When you browse our website, we automatically collect certain information about your interactions, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Search queries entered on our website
• Referring URLs and exit pages
• Scroll depth and interaction patterns
• Cart abandonment data
• Session duration and frequency of visits

2.5 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our website, including:

• IP address (which may indicate approximate geographic location)
• Device type (desktop, mobile, tablet)
• Operating system and version
• Browser type and version
• Screen resolution
• Internet service provider
• Unique device identifiers
• Time zone settings

2.6 Location Data

With your consent, we may collect precise or approximate geolocation data through your device to help you locate nearby Mod Pizza locations, provide accurate delivery estimates, and offer location-based promotions. You can disable location services at any time through your device settings.

2.7 Communications Data

If you contact our customer support team, respond to surveys, leave product reviews, or participate in promotions, we collect the content of those communications, including your feedback, complaints, and any attachments you voluntarily share with us.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Please refer to Section 9 of this policy for detailed information about our use of cookies.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect your social accounts to our services or interact with our social media content
• Marketing partners and data analytics providers
• Delivery platform partners (e.g., third-party food delivery apps)
• Fraud detection and identity verification services

3. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. We do not use your information in ways that are incompatible with the purposes listed below.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account registration and login
• Processing payments and issuing refunds where applicable
• Administering our loyalty and rewards program
• Communicating order confirmations, updates, and delivery notifications
• Providing customer support and resolving complaints

3.2 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers with your consent
• Personalizing content and recommendations based on your order history and preferences
• Displaying targeted advertising on our website and third-party platforms
• Conducting contests, sweepstakes, or promotional campaigns
• Inviting you to participate in customer satisfaction surveys and feedback programs

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].

3.3 Analytics and Service Improvement

• Analyzing usage trends to improve our website functionality and user experience
• Monitoring and evaluating the performance of our digital platforms
• Conducting research and development to enhance our food offerings and services
• Generating aggregated and anonymized statistical reports
• Testing new features and website improvements

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Detecting, preventing, and investigating fraud, security breaches, or illegal activity
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of our Company, employees, customers, and the public

3.5 Business Operations

• Managing internal business administration and record-keeping
• Conducting due diligence in connection with potential business transactions, mergers, or acquisitions
• Auditing our business processes and ensuring operational compliance

4. Sharing Your Information with Third Parties

We value your privacy and do not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, we do share your information in certain circumstances as described below.

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment processors: To securely handle financial transactions
• Delivery partners: To fulfill food delivery orders
• Cloud hosting and IT services: To maintain our website and data infrastructure
• Email and communication platforms: To send transactional and marketing communications
• Analytics providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Customer support tools: To manage and respond to customer inquiries
• Marketing and advertising platforms: To deliver targeted advertisements
• Fraud prevention services: To detect and prevent fraudulent activity

All third-party service providers are contractually required to handle your data in accordance with this Privacy Policy and applicable law, and are prohibited from using your data for any purpose beyond providing services to us.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information when required to do so by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations under federal or state law
• Respond to a valid subpoena, court order, or law enforcement request
• Protect and defend the legal rights of Mod Pizza
• Investigate potential violations of our Terms of Service
• Prevent or address fraud, security, or technical issues
• Protect the safety, rights, or property of our users, employees, or the public

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, asset sale, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or a prominent notice on our website prior to your data being transferred and subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, industry reporting, or marketing purposes.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, alteration, disclosure, or destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive data, including passwords (using industry-standard hashing algorithms)
• Firewalls, intrusion detection systems, and network monitoring tools
• Regular security vulnerability assessments and penetration testing
• Multi-factor authentication for administrative access to our systems
• PCI-DSS compliant payment processing infrastructure

5.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Documented data handling policies and procedures
• Data processing agreements with all third-party service providers
• Incident response plan for handling data breaches

5.3 Data Breach Notification

In the event of a data breach that is reasonably likely to result in harm to affected individuals, we will notify affected users and relevant authorities in accordance with applicable state data breach notification laws, including those of the state where our business operates. Notifications will be provided without unreasonable delay and in the manner required by applicable law.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide your personal information at your own risk. If you suspect any unauthorized use of your account, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing a clear process for exercising them.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense; however, certain data sharing with advertising partners may constitute a "sale" under California law. You may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised a privacy right.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide the following rights to all users of our website:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right of Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format where technically feasible.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]

We will respond to verifiable consumer requests within forty-five (45) days of receipt for California residents under the CCPA/CPRA, or thirty (30) days for all other users, unless an extension is necessary, in which case we will notify you. We may need to verify your identity before processing your request to protect against unauthorized disclosure.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. The specific retention periods depend on the type of information and the purpose for which it is held.

Upon expiration of the applicable retention period, we will securely delete, destroy, or anonymize your personal information in accordance with our data disposal procedures.

8. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not direct our services to minors under the age of 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and you believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected], and we will take prompt action to remove such information from our records.

We encourage parents and guardians to monitor their children's online activities and to educate them about safe internet practices. If you permit a minor between the ages of 13 and 17 to use our services under your supervision, you as the parent or guardian assume full responsibility for their use of our platform and agree to this Privacy Policy on their behalf.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognize your device, remember your preferences, and collect information about your interactions with the site.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of our website, including maintaining your login session, keeping items in your cart, and processing orders. These cookies cannot be disabled without affecting website functionality.
• Analytics Cookies: Used to collect information about how visitors use our website, including pages visited, time spent, and errors encountered. This data helps us improve our website and services.
• Functionality Cookies: Used to remember your preferences, such as language settings, location preferences, and saved addresses, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior and interests, and to measure the effectiveness of our advertising campaigns.
• Third-Party Cookies: Set by our third-party partners, including social media platforms, analytics providers, and advertising networks, for their own purposes in accordance with their respective privacy policies.

9.3 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent tool available on our website, or by adjusting the settings in your web browser to accept, refuse, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Mod Pizza operates primarily within the United States. However, some of our third-party service providers, including cloud hosting services, analytics platforms, and communication tools, may process or store your personal information on servers located outside the United States, including in countries within the European Union, Canada, or other jurisdictions.

When we transfer personal information outside the United States, we take appropriate steps to ensure that your information receives adequate protection. We rely on legally recognized transfer mechanisms, including contractual protections and data processing agreements with our service providers, to safeguard your information in accordance with applicable law.

By using our website and services from outside the United States, or by providing information to us in connection with our services, you acknowledge and consent to the potential transfer, processing, and storage of your personal information in the United States and other countries where our service providers operate, which may have different data protection laws than your country of residence.

11. Legal Basis for Processing (FTC Act and Applicable U.S. Law)

Our data processing activities are governed by applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including deceptive data collection and privacy practices. We process your personal information in compliance with the FTC Act and all applicable consumer protection laws.

For California residents, our data processing practices are additionally governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Other states with applicable privacy laws that may govern our processing activities include Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and others, as these laws apply.

We process your personal information on the following legal bases:

• Performance of a Contract: Processing necessary to fulfill your order and deliver our food services
• Legitimate Business Interests: Processing for fraud prevention, security, improving our services, and business analytics
• Consent: Processing for marketing communications, optional features, and non-essential cookies, where you have provided explicit consent
• Legal Compliance: Processing required by applicable law, regulation, court order, or government request

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services that are not owned or controlled by Mod Pizza. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

When you access third-party services through links on our website, or when you connect your social media accounts to our platform, those third parties may collect information about you in accordance with their own privacy policies. We do not control and are not responsible for their data collection or use practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. We continue to monitor developments in this area and may update our practices as industry standards evolve.

California residents who wish to exercise their right to opt out of the sale or sharing of personal information may do so through the rights exercise process described in Section 6 of this policy.

14. How to File a Complaint

If you believe that we have not handled your personal information in compliance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can attempt to resolve your concern.

14.1 Contact Us Directly

Please submit your complaint or concern to our privacy team at:
Email: [email protected]

We will acknowledge receipt of your complaint within five (5) business days and endeavor to provide a full response within thirty (30) days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you may file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle privacy and consumer protection complaints:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and enforcement of privacy-related laws under the FTC Act. You may file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file privacy complaints with the California Privacy Protection Agency at www.cppa.ca.gov.
• California Attorney General's Office: California residents may also contact the California Attorney General's Office regarding CCPA/CPRA violations at www.oag.ca.gov.
• State Attorney General: Residents of other states may file complaints with their respective State Attorney General's office regarding alleged violations of applicable state privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will provide notice by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending an email notification to registered users where required by applicable law
• Displaying a prominent notice on our website homepage or at the point of data collection

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team using the details below:

We are committed to addressing your privacy concerns promptly, fairly, and transparently. Thank you for trusting Mod Pizza with your personal information. We take that trust seriously and remain dedicated to protecting your privacy while delivering the best food experience possible.